What happens if an item is out of stock?
I’ve ordered multiple items with different stock availability. When will these be delivered?
Whilst we make every effort to ensure all items in store are always in stock, occasionally some items will be temporarily out of stock.
On the product page, if the item you have selected is out of stock, you will see "email me when available" (this may appear in the size drop down menu if you are ordering clothing). If you select this item:
If you prefer not to receive an email, add the item to a Wishlist and check the list from time to time.
Items in high demand
If a particular item is in high demand we will need to re-order from our suppliers. If this is the case then the number of days that this process will take will be quoted on the product details page. For example, "Available within 7 days".
If we cannot get any more stock
If an item is out of stock and we cannot get any more stock, we will generally remove the item from sale. However, if there is an item that you really want, email our Customer Services team with the details of the item you wish to purchase and we will do our best to try and get it for you.
If you have selected multiple items with different availability times then we will despatch your order when all the items are ready. If you need some items quicker than others then you will need to order them separately.
CHRISTMAS 2018 DELIVERY DEADLINES
Please note the last dates for Christmas delivery.
EUROPE
UNITED KINGDOM
Non-Personalised Items, Standard Delivery, 1pm 22nd December. Personalised Items, Standard Delivery, 11pm 17th December. Non-Personalised Items, Express Delivery, 1pm 23rd December. Personalised Items, Express Delivery, 11pm 18th December
BELGIUM
Non-Personalised Items, Standard Delivery, 11am 19th December. Personalised Items, Standard Delivery, 11pm 14th December. Non-Personalised Items, Express Delivery, 11am 20th December. Personalised Items, Express Delivery, 11pm 15th December
DENMARK
Non-Personalised Items, Standard Delivery, 11am 17th December. Personalised Items, Standard Delivery, 11pm 12th December. Non-Personalised Items, Express Delivery, 11am 20th December. Personalised Items, Express Delivery, 11pm 15th December
FRANCE
Non-Personalised Items, Standard Delivery, 11am 19th December. Personalised Items, Standard Delivery, 11pm 14th December. Non-Personalised Items, Express Delivery, 11am 20th December. Personalised Items, Express Delivery, 11pm 15th December
GERMANY
Non-Personalised Items, Standard Delivery, 11am 19th December. Personalised Items, Standard Delivery, 11pm 14th December. Non-Personalised Items, Express Delivery, 11am 20th December. Personalised Items, Express Delivery, 11pm 15th December
IRELAND (EIRE)
Non-Personalised Items, Standard Delivery, 11am 19th December. Personalised Items, Standard Delivery, 11pm 14th December. Non-Personalised Items, Express Delivery, 11am 20th December. Personalised Items, Express Delivery, 11pm 15th December
ITALY
Non-Personalised Items, Standard Delivery, 11am 16th December. Personalised Items, Standard Delivery, 11pm 11th December. Non-Personalised Items, Express Delivery, 11am 20th December. Personalised Items, Express Delivery, 11pm 15th December
NETHERLANDS
Non-Personalised Items, Standard Delivery, 11am 19th December. Personalised Items, Standard Delivery, 11pm 14th December. Non-Personalised Items, Express Delivery, 11am 20th December. Personalised Items, Express Delivery, 11pm 15th December
RUSSIA
Non-Personalised Items, Standard Delivery, 11am 4th December. Personalised Items, Standard Delivery, 11pm 29th November. Non-Personalised Items, Express Delivery, 11am 9th December. Personalised Items, Express Delivery, 11pm 4th December
SPAIN (Mainland)
Non-Personalised Items, Standard Delivery, 11am 16th December. Personalised Items, Standard Delivery, 11pm 11th December. Non-Personalised Items, Express Delivery, 11am 19th December. Personalised Items, Express Delivery, 11pm 14th December
SPAIN (Non-Mainland)
Non-Personalised Items, Standard Delivery, 11am 12th December. Personalised Items, Standard Delivery, 11pm 7th December. Non-Personalised Items, Express Delivery, 11am 14th December. Personalised Items, Express Delivery, 11pm 9th December
SWEDEN
Non-Personalised Items, Standard Delivery, 11am 16th December. Personalised Items, Standard Delivery, 11pm 11th December. Non-Personalised Items, Express Delivery, 11am 20th December. Personalised Items, Express Delivery, 11pm 15th December
WESTERN EUROPE
Non-Personalised Items, Standard Delivery, 11am 10th December. Personalised Items, Standard Delivery, 11pm 5th December. Non-Personalised Items, Express Delivery, 11am 19th December. Personalised Items, Express Delivery, 11pm 14th December
REST OF EUROPE
Non-Personalised Items, Standard Delivery, 11am 4th December. Personalised Items, Standard Delivery, 11am 29th November. Non-Personalised Items, Express Delivery, 11am 18th December. Personalised Items, Express Delivery, 11pm 13th December
NORTH AMERICA
CANADA
Non-Personalised Items, Standard Delivery, 11am 5th December. Personalised Items, Standard Delivery, 11pm 30th November. Non-Personalised Items, Express Delivery, 11am 19th December. Personalised Items, Express Delivery, 11pm 14th December
MEXICO
Non-Personalised Items, Standard Delivery, 11am 18th December. Personalised Items, Standard Delivery, 11pm 13th December. Non-Personalised Items, Express Delivery, 11am 18th December. Personalised Items, Express Delivery, 11pm 13th December
USA
Non-Personalised Items, Standard Delivery, 11am 13th December. Personalised Items, Standard Delivery, 11pm 8th December. Non-Personalised Items, Express Delivery, 11am 19th December. Personalised Items, Express Delivery, 11pm 14th December
OCEANIA
AUSTRALIA
Non-Personalised Items, Standard Delivery, 11am 12th December. Personalised Items, Standard Delivery, 11pm 7th December. Non-Personalised Items, Express Delivery, 11am 18th December. Personalised Items, Express Delivery, 11pm 13th December
NEW ZEALAND
Non-Personalised Items, Standard Delivery, 11am 7th December. Personalised Items, Standard Delivery, 11pm 2nd December. Non-Personalised Items, Express Delivery, 11am 17th December. Personalised Items, Express Delivery, 11pm 12th December
REST OF OCEANIA
Non-Personalised Items, Standard Delivery, 11am 29th November. Personalised Items, Standard Delivery, 11pm 24th November. Non-Personalised Items, Express Delivery, 11am 13th December. Personalised Items, Express Delivery, 11pm 8th December
ASIA
CHINA
Non-Personalised Items, Standard Delivery, 11am 2nd December. Personalised Items, Standard Delivery, 11pm 27th November. Non-Personalised Items, Express Delivery, 11am 17th December. Personalised Items, Express Delivery, 11pm 12th December
HONG KONG
Non-Personalised Items, Standard Delivery, 11am 9th December. Personalised Items, Standard Delivery, 11pm 4th December. Non-Personalised Items, Express Delivery, 11am 19th December. Personalised Items, Express Delivery, 11pm 14th December
JAPAN
Non-Personalised Items, Standard Delivery, 11am 5th December. Personalised Items, Standard Delivery, 11pm 30th November. Non-Personalised Items, Express Delivery, 11am 17th December. Personalised Items, Express Delivery, 11pm 12th December
KOREA (Republic)
Non-Personalised Items, Standard Delivery, 11am 29th November. Personalised Items, Standard Delivery, 11pm 24th November. Non-Personalised Items, Express Delivery, 11am 17th December. Personalised Items, Express Delivery, 11pm 12th December
SINGAPORE
Non-Personalised Items, Standard Delivery, 11am 4th December. Personalised Items, Standard Delivery, 11pm 29th November. Non-Personalised Items, Express Delivery, 11am 19th December. Personalised Items, Express Delivery, 11pm 14th December
REST OF ASIA
Non-Personalised Items, Standard Delivery, 11am 29th November. Personalised Items, Standard Delivery, 11pm 24th November. Non-Personalised Items, Express Delivery, 11am 14th December. Personalised Items, Express Delivery, 11pm 9th December
MIDDLE EAST
SAUDI ARABIA
Non-Personalised Items, Standard Delivery, 11am 16th December. Personalised Items, Standard Delivery, 11pm 11th December. Non-Personalised Items, Express Delivery, 11am 17th December. Personalised Items, Express Delivery, 11pm 12th December
UAE
Non-Personalised Items, Standard Delivery, 11am 17th December. Personalised Items, Standard Delivery, 11pm 12th December. Non-Personalised Items, Express Delivery, 11am 19th December. Personalised Items, Express Delivery, 11pm 14th December
REST OF MIDDLE EAST
Non-Personalised Items, Standard Delivery, 11am 29th November. Personalised Items, Standard Delivery, 11pm 24th November. Non-Personalised Items, Express Delivery, 11am 16th December. Personalised Items, Express Delivery, 11pm 11th December
CENTRAL & SOUTH AMERICA
BRAZIL
Non-Personalised Items, Standard Delivery, 11am 18th December. Personalised Items, Standard Delivery, 11pm 13th December. Non-Personalised Items, Express Delivery, 11am 18th December. Personalised Items, Express Delivery, 11pm 13th December
COLUMBIA
Non-Personalised Items, Standard Delivery, 11am 18th December. Personalised Items, Standard Delivery, 11pm 13th December. Non-Personalised Items, Express Delivery, 11am 18th December. Personalised Items, Express Delivery, 11pm 13th December
REST OF CENTRAL & SOUTH AMERICA
Non-Personalised Items, Standard Delivery, 11am 29th November. Personalised Items, Standard Delivery, 11pm 24th November. Non-Personalised Items, Express Delivery, 11am 13th December. Personalised Items, Express Delivery, 11pm 8th December
AFRICA
ALL REGIONS
Non-Personalised Items, Standard Delivery, 11am 29th November. Personalised Items, Standard Delivery, 11pm 24th November. Non-Personalised Items, Express Delivery, 11am 13th December. Personalised Items, Express Delivery, 11pm 8th December
UK DELIVERIES
UK Standard Delivery - Delivery takes 1-3 working days from when the order leaves our warehouse. This option will not guarantee delivery on a specific date and may be left in a safe location. Please allow at least 6 working days should you need to contact our Customer Service for tracking purposes. Please note that this service is not available to Northern Ireland, non-mainland UK and certain remote areas.
UK Standard delivery is free on all orders over £100 or £4.95 otherwise.
UK Click and Collect - (over 5000 locations, 2-3 working days) - A safe place to pick up your parcel without having to wait in for your delivery. Click and collect allows you to pick up your parcel from a local collection point (collection point finder available at checkout). There are over 5,000 local collection points in convenience stores across the country open from early in the morning until late at night, 7 days a week.
Need it faster?
UK Express Delivery - Express Delivery takes 1 working day from when the order leaves our warehouse. You need to place your order before 8pm and without any personalisation or badge printing for same day despatch. Please note that delivery to Northern Ireland, non-mainland UK and certain remote will take longer.
If your order includes a personalised item this may add an additional 3-5 days to dispatch of your order regardless of which delivery service is selected.
Depending on the weight, volume and value of your order and your delivery address, we will select an appropriate carrier to deliver your order.
We do not offer guaranteed delivery on weekends or public holidays.
INTERNATIONAL DELIVERIES
Standard International Delivery - (3 - 10 days) - This service will be delivered through your local mail service and does not usually come with a tracking number. Orders are usually delivered within 3-10 days but in the event that it takes longer than this, please allow upto 20 working days from the date your order leaves our warehouse.
Please note: In order to qualify for Standard International Delivery your order must meet the below criteria. If your order exceeds any of them the standard delivery option will not be available:
Express International Delivery - (1 - 4 days) - Our international express carrier provides a fully traceable delivery service. Normally 1 - 4 working days transit time from when the order leaves our warehouse.
Some more remote addresses may incur longer transit times. Cost dependent on the weight and volume of your order.
If your order includes a personalised item this may add an additional 3-5 days to dispatch of your order regardless of which delivery service is selected.
ADDITIONAL INFORMATION
Unless otherwise stated, all items are shipped from the United Kingdom and may incur duty & other charges upon entering other countries. Any duty, clearance, tax or carrier charges must be borne by the recipient and we will not accept liability for any such costs.
We are unable to advise what the thresholds and rates are for other countries as these are determined by the respective governments and can vary significantly between countries and even items. If upon delivery there are any additional charges due our carrier will contact you to arrange payment.
Different Stock Availability - If you have selected items with different availability times then we will despatch your order when all items are ready:
Despatching of Orders - Although we try to process and despatch your order on the day of order, this may not always be possible, for the following reasons:
Pre-Orders - Products on Pre-Order or products that are not in stock at the time of ordering will despatched in the period specified on the website
Payment Card Checks - Sometimes we may need to make additional checks on your payment card which could delay your order. This is to reduce the risk of fraud.
Personalised items - items requiring personalisation for example with additional name, numbering and badges added may take an extra 3-5 days before they are ready to be despatched.
Which credit/debit cards do you accept?
Which currencies are payments accepted in?
How do I change the currency on the site?
Where can I find my credit/debit card security number?
How long does it take for the transaction to go through?
Can I change my order?
When will my credit/debit card be charged?
We currently accept the following credit cards:
We accept payment in the following currencies:
Click the appropriate currency symbol at the top right of the page.
When you click one of these symbols, the page you are on will refresh and all prices will be displayed in your new currency. Prices will be displayed in your new currency until you change it again, even if you leave the site and come back later.
Your credit/debit card security number is a 3 digit number which can be found on the far right side of the signature strip on the back of your card. This 3 digit number is unique to your card, and gives you extra protection against fraud.
Note: with American Express cards, the card security number is 4 digits long and is printed on the front of the card.
After you have confirmed your purchase, we make an immediate connection to NatWest Bank to verify the card and amount, so that authorisation is given before we complete the order.
If you wish to change your order, you will need to contact the Customer Services team as soon as possible after placing your order. This is because we start processing the order as soon as the order confirmation email is sent. This enables us to provide you with the quickest possible service.
No actual payment is taken until your goods are being packed for delivery. Pre-order items will also not be charged for until your goods are being packed for delivery.
MLB Store Europe has a committed Security Policy. We will retain copies of the information that you provide when you:
Is placing an order secure?
How can I tell if the MLB Shop.com site is a secure one?
What else can I do to ensure my details remain safe?
How is my data protected?
Who are VeriSign?
What is encryption and how does it work?
Do you check for fraudulent credit/debit cards?
Where can I find my credit/debit card security number?
Who are Datacash and what do they do?
What legal protection do I have?
When you order anything from the MLB Shop.com your order is made over a secure connection. This means that all the personal information you enter will be encrypted so it cannot be read as it travels over the Internet. Encryption is used on all pages within the buying process, making shopping on the MLB Shop.com as safe as possible.
You can tell that our site is secure by looking for the following:
If you have any concerns about the security of our site, or if you have any further queries, please contact the Customer Services team.
Look for a VeriSign logo and only purchase from merchants you know and trust. In addition to encrypting the data you send over the Internet, the certificate can be used to confirm and authenticate the identity of a web sites owner (in this case, the merchant).
Because digital certificates act as electronic signatures they cannot be forged, you can be certain the connection is secure if either RSA DATA SECURITY INC. or VeriSign Inc has issued the certificate.
We implement a number of sophisticated security measures to ensure the safety of the personal information you provide. The information is contained on a secure server, which is accessible only by a limited number of employees who have authorised access rights to such information.
Once you have passed your credit/debit card details to us, they are stored in an encrypted format on our DataCash server located behind a firewall. Access to this machine is strictly controlled, preventing unauthorized access to your personal data.
VeriSign, Inc. is the leading provider of digital authentication services and products for electronic commerce and other forms of secure communications. For more information on VeriSign please visit their web site at http://www.verisign.com.
If you have any concerns about the security of our site, or if you have any further queries, please contact the Customer Services team.
Put simply, encryption changes data so that it becomes completely unreadable to anyone other than the intended recipient.
Now for the technical bit!
All credit card details are encrypted using VeriSign 40bit SSL (Secure Sockets Layer) Software. Information encrypted with the public key cannot be decrypted without the corresponding private key, which only the merchant has.
Without this exclusive, private key, your personal information cannot be read.
When we receive your credit/debit card details, an on-line check of your credit/debit card is made. This process ensures the card number you entered actually corresponds to a real card number and is not a bogus card.
The Datacash system also checks various "Hot Card lists" to ensure that no fraudulent use is being made of any credit/debit card. This on-line verification of your details is carried out over a secure line to the bank. credit/debit card data is never sent over the Internet using the validation process.
We also carry out random security checks on cards to ensure we help prevent fraud - please note that we do not intend any discourtesy if your card is chosen for a random check. We reserve the right to withhold any order from despatch in order to process further security checks. This can delay an order for up to 36 hours.
Your credit/debit card security number is a 3 digit number which can be found on the far right side of the signature strip on the back of your card. This 3 digit number is unique to your card, and gives you extra protection against fraud.
Note: with American Express cards, the card security number is 4 digits long and is printed on the front of the card.
Datacash are a leading payment system provider to online businesses. We have chosen them as a partner for our secure server software.
For further information about DataCash please visit their web site at http://www.datacash.com.
You are protected by the normal laws of England, in particular The Sale and Supply of Goods Act 1994 (c. 35) and the Consumer Protection Act 1987 (c.43)
What is 'Your Profile'?
Do I need to create a profile?
How do I update my personal information?
What should I do if I forget my password?
How can I tell which carrier has been used?
How do I remove my profile?
'Your Profile' is an area of the site where the information that you submitted during registration is stored. There are numerous things you can do in this section:
If you already have a profile set up with the NFL Shop.com, you can log in using the same email address and password. There is no need to create a new profile. If you have not created a profile, you can browse through the site without setting up a profile. The first time you purchase an item from us, a profile will be set up automatically for you as you will need to enter this information to successfully place an order.
You will be asked to enter your email address and a password. Once your profile has been created we will be able to send you order confirmations, let you know how your order is progressing and, depending on your preferences, send you details of special offers via email.
If you forget your password:
Here's how you can found out which carrier has been used to deliver your order:
Alternatively, check your despatch email where you can also find confirmation of the carrier used.
You have the right to remove your personal information and preferences. In order to do this, please write to us including the following information:
NFL Shop.com
c/o Fanatics
Greengate
Manchester
England
M24 1FD
EUROPE.MLBSHOP.COM Survey – Win 2 tickets to an MLB international series game of your choice - Terms and Conditions
1. This promotion is open to anyone who is signed up to the EUROPE.MLBSHOP.COM newsletter, completes our customer survey and who is aged 18 and over, with the exception of residents of Northern Ireland, the Promoter’s employees or their immediate families; anyone connected with the promotion; or employees of the National Football League and its Member Teams, and MLB Properties, Inc., (collectively the “MLB Entities”) or their immediate families.
2. All surveys must be completed on or before midday on July 31st 2016. The prize draw will take place on [August 4th 2016] after midday. Only one entry may be recorded per person. The winner will be drawn at random from the survey completions.
3. The winner will be contacted via email or telephone. If (i) the Promoter is unable to contact the winner, or (ii) the prize is declined; or (iii) a winner forfeits the prize under these terms and conditions, or cannot take the prize due not being able to comply with these terms and conditions then the Promoter may at its absolute discretion draw an alternative winner.
4. The winner’s name and county can be obtained by sending a SAE to the Promoters address below.
The prize:
2 x Tickets to an MLB International series game in London - Approximate retail value - £200.00
5. All elements of the prize are subject to availability, non transferable and non refundable there are no cash alternatives. The winner agrees not to sell, offer to sell or use the prize for any commercial or promotional purpose (including placing the prize on an internet auction site).
6. The Promoter’s decision is final and no correspondence will be entered into.
7. Winners agree to participate in publicity accompanying or resulting from the promotion. No additional compensation will be awarded for such promotional activities.
8. Events may occur that render the prize draw itself or the awarding of the prize impossible or impractical, accordingly the Promoter may at its absolute discretion vary, amend or cancel the promotion including these terms at any time without notice and the entrant agrees that no liability shall attach to the Promoter as a result thereof.
9. By entering the prize draw, entrants will be deemed to be bound by and have accepted these terms and conditions.
10. By entering this promotion, entrants agree the Promoter and its respective advertising and promotional agencies and the MLB Entities assume no liability and release them there too for any personal injury or property damage or losses of any kind, including without limitation, direct, indirect, consequential, incidental or punitive damages which may be sustained by participating in the Contest. Furthermore, the Promoter and its respective advertising and promotional agencies, the MLB Entities Prizing Suppliers assume no liability for any additional aspects of the contest.
11. By entering the contest and accepting a prize, the winner hereby consents to the reasonable use by the MLB Entities of the winner's photograph, voice, likeness and/or image, contents of the entry form and the name and age of the winner without any further compensation for any future promotional activity.
12. To enter offline, send your name and address, by the closing date, to: MLB Shop Europe Customer Services, c/o Fanatics International Ltd., Greengate, Middleton, Manchester, M24 1FD, United Kingdom. At which point a paper survey will be posted to you, once this is returned you will be entered into the competition. Only one entry per stamped mailed envelope. Bulk entries or entries sent through trade, consumer groups, agents or third parties will not be accepted.
13. This promotion and these terms and conditions is governed by English law and the English courts shall have exclusive jurisdiction over any proceedings in connection with this promotion.
PROMOTER: FANATICS INTERNATIONAL, GREENGATE, MIDDLETON, MANCHESTER, M24 1FD, UK.
TERMS & CONDITIONS FOR 15% OFF YOUR NEXT ORDER
This gift certificate will expire at midnight on 31/08/16 or as soon as it is used, whichever is sooner. The gift certificate can only be redeemed once either online or by phone. Promotional gift certificates cannot be applied to orders already placed with us. The promotional gift certificate has a cash value of £0.001p and is not transferable or assignable. This gift certificate entitles you to 15% off any order placed online at the Europe.MLBshop.com or by phone on +44 (0) 330 333 0255. This promotion cannot be used in conjunction with any other promotion or offer. statutory rights are not affected. This offer cannot be used on any 3 for 2 items. Calls to this number are charged at your local call rate from a BT landline, calls from mobiles and other networks may vary.
Please Note
Promotions may not be used in conjunction with one another.
From time to time we give out gift certificates to all our registered users. If you would like to register with MLB Store Europe then click here.